Q1. Can I have a sample?
A: Yes. We could start at some sample test if you need.
Q2. What about the Lead Time?
A: Sample needs about 3-5 working days in normal, for wholesale order, will be confirmed as your order quantity.
Q3. How is your shipping method?
A: We will try to choose suitable(quick and economical) shipping method for you.
For small quantity, normally shipped by express shipping such as DHL, UPS, Fedex or TNT;
For big quantity, Airline and sea shipping may be better
Q4. What about the delivery time?
A: for express shipping, normally needs about 4-7 days, Sometimes it may be longer due to un-control factor such as random customs check or holiday shipping warehouse overload.
Q5. Customized logo or packing service avaliable?
A: Yes. Customized logo or packing service is avaliable if the quantity is big.
Q6. How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, the broken product will be replaced and the new product will be reduced from next order or we can discuss the solution according to real situation.